Frequently Asked Questions

You can check the size guide on the product page — it includes recommendations based on your mattress or pillow size to help you find the perfect fit.

Not necessarily. Most of our cotton sheets are designed to look beautiful with a naturally relaxed finish. But if you prefer a crisp, smooth look, a quick iron or light steam will do the trick.

For hygienic reasons, down duvets, down products, pillows, pillow protectors, and mattress protectors are final sale. Discounted items are also final sale but may be eligible for exchange.

All prices are in Canadian dollars (CAD).

We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Google Pay, Apple Pay, and Shop Pay. We also offer financing options through RBC™ and Sezzle.

You’ll receive a shipping confirmation email with a tracking link as soon as your order is on its way.

We ship across Canada and the Mainland U.S.. For other locations, reach out to us at (647) 793-7602 or 1-844-497-3345 for a custom shipping quote.

The order will be processed and shipped immediately, arriving within 3–4 business days. Please note that some products may have longer lead times depending on stock availability, with delivery taking up to 4–6 weeks.

We offer free standard shipping on orders over $150 to Canada and the Mainland U.S.. For orders under $150, shipping is calculated at checkout based on your delivery address.

Contact us as soon as possible at customercare@davidsfinelinens.com. If your order hasn’t been processed yet, we’ll do our best to update the address. Once it’s processed, changes may not be possible.

We accept returns within 14 days of receiving the order. Items must be unused, in original condition, and in their original packaging.

If you’d like a different item, the quickest way is to return your original purchase. Once your return is approved, you can order the item you prefer right away.

Yes. Once we receive and inspect your return, we’ll let you know if your refund is approved. If so, it will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to complete the transaction. Also, sale items are subject to a 15% restocking fee.

To qualify for a return, items must be unused, unwashed, unopened, and in their original packaging with tags attached. Please also include your receipt or proof of purchase.

Colours may vary slightly due to screen settings. Unfortunately, we’re unable to accept returns based solely on colour variation.

Contact customercare@davidsfinelinens.com before sending your item back. Unapproved returns will not be accepted.

Yes, customers are responsible for return shipping costs unless the item is defective or damaged. In that case, we’ll cover the return shipping.

No. Unfortunately, returns cannot be processed in-store.