Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

All Down Duvets, Down Products, Pillows, Pillow Protectors & Mattress protectors are final sale. 

This is due to Hygienic reasons, therefore we can not make any exceptions on this policy. 

Discounted Items are Final Sale.

To be eligible for a return, your item must be in the same condition that you received it, not washed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All promotional Items included in the order must also be included in the return.

Online orders can not be refunded in store, please email first.

To start a return, you can contact us at . 

Items sent back to us without first requesting a return will not be accepted. 

We are unable to issue return labels for Exchange's or Returns.

You can always contact us for any return question at 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.  Sale Items are subject to a 15% restocking fee.

Discounted Items Are Final Sale.

Final Sale

All Duvets, Pillows, Pillow Protectors & Mattress protectors are final sale. No Exceptions.

Products with the discount code applied are final sale and only eligible for exchange.

Fill Powers of all down products are listed on product page, due to this we are unable to accept returns on Duvets & Pillows due to satisfaction regarding firmness.

Please note that colours displayed online may vary slightly across different computer monitors due to your display settings. Unfortunately, because of this we cannot offer returns on items if the return is due only to discrepancies of colours compared to those you saw on screen.