Privacy Policy

This Privacy Policy outlines how David’s Fine Linens may use the information you provide us or that we obtain through this website www.davidsfinelinens.com, or other communication channels.

This Privacy Policy should be read together with our Terms of Service. All definitions used in the Terms and Conditions will apply to this Privacy Policy unless otherwise stated.

If, for any reason, you do not accept our Privacy Policy or do not agree to comply with the Terms of Service, please stop using this website immediately and contact us by email at customerservice@davidsfinelinens.com.

Please note that our website and other digital platforms of David’s Fine Linens may contain links to third-party websites provided for your convenience. David’s Fine Linens is only responsible for the privacy, data protection, and security practices of our digital platforms, so we recommend that you review the privacy and security policies of each of the third-party websites you visit.

Personal Data

When registering and creating a user profile, we ask you to provide some mandatory personal data.

Personal data refers to specific information about personal or factual characteristics related to an individual that can be identified by that data. This includes, but is not limited to, information such as name, address, phone number, and date of birth.

Information that does not allow you to be identified or cannot be directly linked to your identity is not considered personal data.

How and Why We Use Your Data

We will process the personal data you provide in accordance with this Privacy Policy and data protection rules under Canadian Law. You agree to the use of your personal information for the following purposes:

To contact you through publications, direct marketing materials, and invitations to events that may be of interest to you (you can unsubscribe from such communications at any time by emailing customerservice@davidsfinelinens.com with “Unsubscribe” in the subject line). All our communications also include an “unsubscribe” link;
Fraud verification and prevention;
Track your activity on our website/digital platforms;
Personalize and improve your experience on our website/digital platforms;
When required by law or to meet the requirements of a regulatory authority.

When you interact with our digital platforms, we also automatically collect the following data about your visit. This collection is mainly done to help us better understand how our customers use our digital platforms, allowing us to create more relevant content and communications:

How you accessed our digital platform and the internet protocol (IP) address used;
Type of browser, versions, plug-ins, and operating system;
The path taken through our digital platform, including which links were accessed, searches made, time spent on a page, and other page interaction information;
Which videos were watched and for how long;
What content was “liked” and shared;
Which pop-up or push messages you may have seen and responded to;
Subscription status;
Data collected from any completed form;
From the IP address used to access our digital platforms, we can determine the country the user is located in and analyze what activity triggered specific actions on our digital platforms (for example, downloads).

Disclosure of Your Data

To promote our products and services or to fulfill contracts, we may need to engage another organization to process your data on our behalf. These operations may include payment processing organizations, delivery companies, fraud prevention, credit risk management, tracking companies, or postal collection and distribution companies.

We may share your data with third parties:

If there is a legal or regulatory duty to do so;
If it is necessary to enforce our Terms of Service or other contractual rights;
To legally assist the police or security services in the prevention and detection of crime or terrorist activity.

We may share your data with our partners, who have been carefully selected and may change from time to time. However, we will only share the data if you have consented to receive marketing communications related to our partners or if one of the conditions above applies.

Some organizations to which we may disclose your personal information are located outside of Canada, in countries that may not have laws that protect privacy rights as comprehensively as in Canada. If we transfer your data to other territories, we will take appropriate measures to ensure that it is protected in accordance with this Privacy Policy.

In the case of disclosure of your data to third parties, we ensure that your information is adequately protected.

Cookies: What They Are and How We Use Them

In accordance with Canadian Law, we may store information and access information stored in the equipment of a user.

In fact, and like many other website operators, we use a standard technology called cookies (small pieces of information that are stored by the browser on your computer, used to record your navigation on this website each time you visit).

Furthermore, the Google Analytics service is used on this website to record and store user behaviour. Google Analytics is an analytics service developed by Google Inc. (Google), which uses cookies, transferring and storing information on servers in the United States of America. This service can only use this information to evaluate its use on this website, generate reports on website activity, and provide other services related to website and Internet usage to the website operator. The IP address transmitted by your browser to Google Analytics will not be combined with other data from Google.

As mentioned above, the user can prevent cookies from being stored, but this may affect the functionality of the website.

Right of Opposition

If you wish to exercise your right of opposition to any aspect related to your data or the Privacy Policy, please write to us at customerservice@davidsfinelinens.com. You may also contact the Canadian Office of the Privacy Commissioner.

Changes to This Privacy Policy